We want you to be satisfied with everything you purchase from Browns Digital Consult. This policy outlines the conditions under which refunds are available for different product types. Please read it carefully before making a purchase.
Refund conditions by product type
Digital Products
No refund after access- Once a digital product has been downloaded or access has been granted, no refund will be issued.
- If the product file is unavailable or inaccessible after purchase through no fault of your own, you are entitled to a full refund if the issue is not resolved within 7 days of your request.
- To request a refund under this condition, contact us within 7 days of purchase with your order reference.
Courses
30-day window- You may request a full refund within 30 days of purchase if you have completed less than 20% of the course lessons.
- No refund will be issued if more than 20% of lessons have been completed, or if the 30-day window has passed.
- Refund eligibility is determined by lesson completion data recorded in your account.
Packages & Services
Deposit non-refundable- A 50% deposit is required to secure all consulting packages and service engagements. This deposit is non-refundable once work has begun.
- If work has not started within the agreed timeline (typically 14 days of the agreed start date), the balance payment may be refunded in full.
- The initial 50% deposit is non-refundable in all cases unless BDC cancels the engagement.
- Scope changes requested after work has started do not qualify for a refund of completed deliverables.
How to request a refund
To request a refund, email us at hello@brownsdigitalconsult.com with the subject line "Refund Request" and include:
- Your full name and email address used for purchase
- The product or course name
- Your Paystack transaction reference or order ID
- A brief description of the reason for your request
Refund processing
Approved refunds are processed within 5–10 business days. Refunds are issued to the original payment method used at checkout. BDC is not responsible for delays caused by your bank or card issuer after the refund has been initiated on our end.
Disputes
If you believe a charge was made in error or you have not received what you paid for, please contact us directly before initiating a chargeback with your bank. We are committed to resolving issues fairly and promptly. Unwarranted chargebacks may result in account suspension.
Changes to this policy
We may update this Refund Policy from time to time. The most current version will always be available at this URL. Purchases made before a policy change are subject to the policy in effect at the time of purchase.
Contact
For refund requests or questions about this policy, contact us at hello@brownsdigitalconsult.com.